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More About Agent Provocateur
London’s Soho has long been the beating heart of the city’s counterculture. It was here, in 1994, that Agent Provocateur threw open the doors of its very first boutique. Instantly different, daring, and irreverent, the brand carved out its now notorious fearlessly feminine narrative.
Today, we’re a global company staying true to our roots. Exceptional design, a commitment to creativity and a desire to be different at every opportunity are at the heart of what we do.
Complimentary gift wrapping
All orders are lovingly packaged in our signature pink branded box, hand-tied with black satin ribbon.
Express Shipping
Express Shipping to all GCC countries for all orders.
High Quality Products
All Agent Provocateur products and designed and produced with high quality fabrics and materials.
Delivery
✬ Delivery costs and timings
✬ Tracking your order
✬ How your order arrives
✬ Request to cancel or amend your order
✬ Tracking your order
All orders are tracked and require a signature upon arrival. If nobody is home to sign, your order will be returned to the carrier's local depot and instructions will be left regarding redelivery. For a delivery update, please refer to the delivery carrier's website detailed in your order confirmation and enter the tracking reference provided on the dispatch confirmation email. Alternatively, you can log into your account to track your order's delivery progress.
How your order arrives
Orders are dispatched in an anonymous and discreet outer box with your address label. Inside, your order is packed and dispatched in a beautiful pink Agent Provocateur box, tied with a black satin ribbon.
Request to amend your order
Once your order is placed, the warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to or amend an order once it has been placed. If you have forgotten to purchase an item, you will need to place a second order.
Return Policy
We hope you are delighted with your purchase; however, we do return your order only if the item is defeated and can't be used.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.
Refunds:
Refunds are processed within 14 working days of receipt according to the order method of payment (credit card, Paypal), if the order was placed using cash on delivery, we will provide you with a shopping voucher as a refund with the same value of the returned order. We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
Should you wish to speak with someone, please contact our Customer Service Team who will be happy to assist you.
Non-refundable:
Please be advised that, unless faulty, we cannot accept returns for lipsticks, lip balms, skincare, perfume or earrings due to hygiene reasons.
How to return your order
To create your return please contact our Customer Service Team who will be happy to assist you.
You will receive a unique return label to be attached to the order you wish to return.
Please note:
A return request must be created within 14 days of receiving your order.
Please return your parcel as soon as you receive your return paperwork.
Any unauthorised order returned to the warehouse will be returned to sender.
Customer care
Our Customer Care team are here to help you, and would be delighted to answer any query you may have regarding your purchase, size and fit advice, or exchange and returns.
Get in touch via email at support.me@agentprovocateur.com , or alternatively call us on:
0097145867434
For Whatsapp: 00971545576869
We work from Saturday through Thursday from 8:00 AM till 5:00 PM in UAE timing.
We endeavour to respond to all queries within 48 hours.
