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Procedures for Delivery
Within the United Arab Emirates, all shipments and deliveries will be completed via road. If an order is placed before 7 p.m. local time in the UAE, it will be delivered the very same day within the country. Notifications regarding the delivery and confirmation of the order would be sent via email. Our company offers free shipping on all orders that total more than 199 AED. Please refer to the following for charges applicable to deliveries less than AED 199:
Dubai: AED 35
Sharjah: AED 35
Ajman: AED 35 Umm Al Quwain AED 35
Payable Upon Delivery (COD)
Cash on Delivery, also known as COD, is an alternative form of payment that can be used by customers in the UAE who do not have access to credit cards or who would prefer to pay with cash.
During the checkout process, you will be given the option to pay with cash, at which point our customer service department will get in touch with you to arrange collection of payment.
Refund Policy
The original method of payment will be refunded, and the time it takes for the transaction to be processed can range anywhere from 10 to 45 days, depending on the financial institution that issued the credit card.
Only under the following circumstances will we be able to issue refunds:
if we accidentally sent the wrong product to you, we are sorry.
If there is a problem with the product.
In the event that the product was damaged while being shipped
In the event that the product has been altered.
Cancellation Policy
Your order is handled with the utmost care and attention in order to guarantee that it will be delivered accurately. When it comes to dealing with highly perishable goods, in the event that something goes wrong and you voice a concern or complaint, we will always listen to you and do our best to find a solution to the problem as quickly as we can. Our customer service representatives have been given the necessary training to address concerns and are able to make prompt decisions regarding the most effective next steps for you. It is with deep regret that we must inform you that once an order has been shipped, it cannot be canceled. You have the right to cancel any payment that was made using your credit or debit card by another person who was not acting on your behalf or as your agent, and you have the right to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. This right applies even if the other person was not acting in your behalf or as your agent. Customers have every right to lodge a complaint about the purchase of the product should they discover anything wrong with it. Our customer service representatives will investigate the situation and offer the most effective course of action to address and rectify the problem. If the consumer calls to cancel the order less than one day before the scheduled delivery, they are eligible to receive a full refund. Cancellation of the order is possible at any time; however, in order to receive a full refund, it must be done at least one day before the scheduled delivery date. We will investigate any complaints about the product's quality that are brought to our attention by customers. In the event that this is the case, the customer will either have the option of having the product replaced or receiving a full refund for their purchase. Send an email to cs@ShakespeareFleur.com with the details of your complaint regarding the product and service quality, including the order number and the delivery date. After having a conversation about it with the management of the company, compensation will be given.
Policy on refunds
In the extremely unlikely event that you are dissatisfied with your purchase from SHAKESPEARE, we may, depending on the circumstances, either provide a refund for the price of the product or provide an alternative solution such as resending the product or resending a different gift of the same value. In the event that you are dissatisfied with your purchase, please contact us as soon as possible.
Since we are dealing with fresh products, it will be entirely up to us to determine which solution is appropriate and applicable in the given circumstances.
When a replacement or other solution is provided, our goal is to have this issue resolved within one working day of receiving it. When a refund is issued, please allow anywhere from seven to ten days for the money to be deposited into your account, depending on the bank.
Please do not hesitate to get in touch with us at cs@shakespearefleur.com if there is anything else that needs to be clarified or if you have any questions.
