At Mamas & Papas we have over 35 years of experience providing expertise to new parents and their families. We sell everything from strollers to car seats, cribs to baby clothing and a wide range of nursery furniture. Here at Mamas & Papas, we believe that ‘no one gets parenting better’ and with a host of industry awards and thousands of happy parents to prove it, we’re solving the needs of new parents and babies with advice on everything from feeding and changing essentials to cot beds. Take a look at Mamas & Papas online and don't forget to visit our friendly team in one of our stores located throughout the GCC, where we will help you with your parenting journey.
About Mamas & Papas
If this is your first time with Mamas & Papas, or you simply want to get to know us a little better, here we talk a little bit about who we are, what we do and why we might be the nursery brand for you.
Welcome to the unknown; you’ll love it
If you’re a new parent then you’re bound to experience a lot of firsts: the first scan, the first kick and buying your first pushchair. While there’s plenty of advice on hand to help you navigate those personal moments of pregnancy, when it comes to buying your essential items, it can all feel a little…overwhelming.
That’s why Mamas & Papas is here. To bring you the best in essential parenting tools and make it easier to find the ones that are right for you.
But first, why not get to know us a little better?
Who are Mamas & Papas?
Mamas & Papas is a nursery brand. We were founded over 35 years ago by two parents who wanted the best products for their new daughter. They couldn’t find them on the high street, so they decided to create their own. From there, both the family and the business grew. Now we bring the very best in quality and design to new parents and families. Over the years we’ve gained insights into parenting, a lot of them are from personal experience, and we use these insights to inform everything we do.
All our orders are housed with us and dispatched directly from Dubai. Every order is cleaned upon arrival, and products are handled only with protective gloves.
✥ Returns & Refunds
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” returns policy which allows you to return delivered items to us for any reason up to 30 days from delivery of your Order. We will issue a refund of the full face value of undamaged items duly returned (excluding the original delivery charges) to your original tender type.
We will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees): (i) to your original tender type if you paid by payment card or PayPal or (ii) by issuing you with an online credit for the Website for Orders paid for via our cash on delivery service. Please note that for systems reasons, in order to receive an online credit, guest check out customers will need to create a Website Account and register their details with us.
✥ Returns Process
Items can be returned using one of the following methods:
• returning the item to any Mamas & Papas store (excluding Department and Outlet Stores) located in the United Arab Emirates. Return to store is not available for furniture.
• contacting us by calling 800 88822 to arrange collection of the item from your delivery address. A collection fee equivalent to the original delivery charge will apply unless items in the Order were defective or incorrectly fulfilled. Please allow 2 – 3 days for collection of your items.
• shipping the item to the following address Al Tayer Warehouse, Street no 368/22, DM 75, Al Quoz Industrial 4. Please make sure you address the parcel to ECOMM. This service will be at your own expense.
Please note, items purchased in store cannot be returned online.
If you are returning the item directly to a Mamas & Papas store in the United Arab Emirates, you will also have the option to replace it subject to stock availability and price adjustment (where applicable). This is applied on full price items only, and not on sale items
Once your return request has been approved, you should expect to see your refund (via the original payment method) in your account within 5 working days, please note some banks may take longer than 5 working days to process refund payment. If you have not received your refund and it has been 15 working days since receiving confirmation that your return is processed, please contact our Customer Care Team, by emailing email@example.com
If you have made a payment using AMBER points, AMBER will be refunded first following that the remaining amount will be refunded.
✥ Damaged Good / Incorectly Fulfiled Orders
If an item in your Order is received damaged or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 30 days of receipt for a full refund including delivery charges, taxes and any duties. Replacement or repair may be available. Defective items also benefit from a manufacturer’s defects warranty. Please see below for further details.
We can only process order exchanges at Mamas & Papas stores (excluding Department and Outlet Stores) in the UAE, subject always to stock availability and price adjustment where applicable. All other items should follow the returns process, and a new Order placed for the replacement items. Exchanged sale items which have been further reduced in price since the date of purchase may, at our discretion, only be exchanged for the reduced sale value.
• We will deliver and assemble your order on the same day.
• Our delivery agents will contact you to schedule your delivery.
✥ confirmation and Payment
• You will receive an order confirmation email to confirm your order and assembly.
• You are required to pay the full assembly fee at the time of purchase, in-store or online.
• For Cash on Delivery orders you need to have the total amount ready, including assembly fee.
Shop Online & Save Big with Mamas and Papas Codes:
Mamas and Papas offer exclusive discounts throughout the year. For every season and occasion, you can find incredible discounts, unlike other online shopping stores. All you need is to go to its online store and start making the most out of Mamas and Papas Codes by using them at the moment you checkout.
Mamas and Papas Customer Contact and Support Details:
Mamas and Papas UAE has a dedicated team of customer support representatives. They are not only always available to assist you but they have got all of the knowledge to address your concerns and queries. You can call at 800 888 22, WhatsApp at +971 4 256 61 60 or email at firstname.lastname@example.org
Mamas and Papas Coupon UAE Features & Benefits:
There are numerous benefits of shopping from Mamas and Papas UAE. Not only that it guarantees the finest quality products, attractive discounts, and the opportunity to use Mamas and Papas Codes to save even more but offers exclusive benefit and features as well.
• Mamas and Papas UAE offer flexible payment methods which include cash on delivery.
• It also provides its customers with the convenience of same-day shipping.
• It also features free shipping all over the UAE.
• It offers a reward system which brings exclusive discounts to its online customers.
• It has 24/7 dedicated customer support to help and assist its customers.